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Sahih al-Bukhari 7286 (Book 96, Hadith 17) #6992
Forgiveness in the Face of Complaint

SUMMARY: This hadith is about Umar ibn Al-Khattab's reaction to a man who complained about his lack of justice and provision. His nephew, Al-Hurr, reminded him of a verse from the Quran which advised him to forgive and not punish the foolish.

Narrated 'Abdullah bin 'Abbas: Uyaina bin Hisn bin Hudhaifa bin Badr came and stayed (at Medina) with his nephew Al-Hurr bin Qais bin Hisn who was one of those whom 'Umar used to keep near him, as the Qurra' (learned men knowing Qur'an by heart) were the people of 'Umar's meetings and his advisors whether they were old or young'.Uyaina said to his nephew, "O my nephew! Have you an approach to this chief so as to get for me the permission to see him?" His nephew said, "I will get the permission for you to see him". (Ibn 'Abbas added: ) So he took the permission for 'Uyaina, and when the latter entered, he said, "O the son of Al-Khattab! By Allah, you neither give us sufficient provision nor judge among us with justice". On that 'Umar became so furious that he intended to harm him. Al-Hurr, said, "O Chief of the Believers!" Allah said to His Apostle 'Hold to forgiveness, command what is good (right), and leave the foolish (ie do not punish them)'. (7:199) and this person is among the foolish". By Allah, 'Umar did not overlook that Verse when Al-Hurr recited it before him, and 'Umar said to observe (the orders of) Allah's Book strictly".
حَدَّثَنِي إِسْمَاعِيلُ، حَدَّثَنِي ابْنُ وَهْبٍ، عَنْ يُونُسَ، عَنِ ابْنِ شِهَابٍ، حَدَّثَنِي عُبَيْدُ اللَّهِ بْنُ عَبْدِ اللَّهِ بْنِ عُتْبَةَ، أَنَّ عَبْدَ اللَّهِ بْنَ عَبَّاسٍ ـ رضى الله عنهما ـ قَالَ قَدِمَ عُيَيْنَةُ بْنُ حِصْنِ بْنِ حُذَيْفَةَ بْنِ بَدْرٍ فَنَزَلَ عَلَى ابْنِ أَخِيهِ الْحُرِّ بْنِ قَيْسِ بْنِ حِصْنٍ، وَكَانَ مِنَ النَّفَرِ الَّذِينَ يُدْنِيهِمْ عُمَرُ، وَكَانَ الْقُرَّاءُ أَصْحَابَ مَجْلِسِ عُمَرَ وَمُشَاوَرَتِهِ كُهُولاً كَانُوا أَوْ شُبَّانًا فَقَالَ عُيَيْنَةُ لاِبْنِ أَخِيهِ يَا ابْنَ أَخِي هَلْ لَكَ وَجْهٌ عِنْدَ هَذَا الأَمِيرِ فَتَسْتَأْذِنَ لِي عَلَيْهِ قَالَ سَأَسْتَأْذِنُ لَكَ عَلَيْهِ‏.‏ قَالَ ابْنُ عَبَّاسٍ فَاسْتَأْذَنَ لِعُيَيْنَةَ فَلَمَّا دَخَلَ قَالَ يَا ابْنَ الْخَطَّابِ وَاللَّهِ مَا تُعْطِينَا الْجَزْلَ، وَمَا تَحْكُمُ بَيْنَنَا بِالْعَدْلِ‏.‏ فَغَضِبَ عُمَرُ حَتَّى هَمَّ بِأَنْ يَقَعَ بِهِ فَقَالَ الْحُرُّ يَا أَمِيرَ الْمُؤْمِنِينَ إِنَّ اللَّهَ تَعَالَى قَالَ لِنَبِيِّهِ ﷺ ‏{‏خُذِ الْعَفْوَ وَأْمُرْ بِالْعُرْفِ وَأَعْرِضْ عَنِ الْجَاهِلِينَ‏}‏ وَإِنَّ هَذَا مِنَ الْجَاهِلِينَ‏.‏ فَوَاللَّهِ مَا جَاوَزَهَا عُمَرُ حِينَ تَلاَهَا عَلَيْهِ، وَكَانَ وَقَّافًا عِنْدَ كِتَابِ اللَّهِ‏.‏
TOPICS
forgiveness  *  complaint  *  justice  *  provision  *  istighfaar  *  tawbah  *  adl  *  rizq

QUICK LESSONS:
Follow Allah's commandments even when faced with criticism or complaints from others; strive for forgiveness instead of anger or punishment as your first response; be understanding towards those who may be ignorant or foolish; show mercy towards others even if they have wronged you in some way; practice patience when dealing with difficult situations; judge fairly between people without biasness .

EXPLANATIONS:
This hadith is about Umar ibn Al-Khattab's reaction when he was confronted with a complaint from one of his people. The man complained that Umar was not providing enough for them or judging them fairly. In response, Umar became very angry and wanted to punish the man for speaking out against him. However, his nephew Al-Hurr reminded him of a verse from the Quran which advised him to forgive and not punish those who are foolish or ignorant. Upon hearing this reminder, Umar accepted it and chose to follow Allah's commandment instead of punishing the man for speaking out against him. This hadith teaches us that even when we are faced with criticism or complaints from others, we should still strive to be forgiving and understanding rather than resorting to anger or punishment as our first response.

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