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Yet, unsolicited advertising email also known as SPAM makes deliverability of the email you want to receive a big concern. Since SPAM is such a huge problem, Internet Service Providers (ISPs) have gotten really good at blocking it from ever reaching your inbox. But, at the same time their filters also often block the email you want to receive.
Rest assured, we hate SPAM as much as you do. We never send unsolicited email but the nature of the language and layout of our emails can sometimes be blocked. And you’ll never know it happened because ISPs don’t notify you.
But you can keep that from happening by adding the address for to your address book. This is called white-listing and will ensure the delivery of the emails you want to receive will never be interrupted.
But, every email provider is different so we’ve included the white-listing instructions you need for the most popular ones below. If you don’t see instructions for your email provider, please contact your ISPs customer service department for instructions.
To ensure uninterrupted delivery, add to your address book.
You will need to add to your AOL address book:
If you are already a subscriber but the email isn’t getting through, the email may be in your AOL Spam Folder. Please use your web mail to check your Spam Folder. If the email is in your AOL Spam Folder, open the email and click the This Is Not Spam button. Lastly, please add onto your Address Book as outlined in our New Subscribers info above.
You will need to set up a filter to redirect the email into your inbox:
If you are already a subscriber but the email isn’t getting through, check if the email is in your Yahoo Bulk Folder. If the email is there, open the email and click the Not Spam button. Next, check on this list, select it and click the Remove Block button. Lastly, if you have not done so, please set up a filter as outlined in our New Subscribers info above.
You will need to add our From address to your Hotmail Safe List:
If you are already a subscriber but the email isn’t getting through, make sure that the email is not being sent to your Junk E-Mail Folder. If the email is there, open the email and click the Not Junk button. Next, check to see if the email is in your Blocked Senders list. If you see on this list, select it and click the Remove button. Finally, if you have not done so, add into your Safe List as outlined in our New Subscribers info above.
You will need to add to your Gmail Contacts List:
If you are already a subscriber but the email isn’t getting through, make sure that the email has not been mistakenly marked as Spam:
You will need to add to your Thunderbird Address Book and configure your Junk Mail Controls to white-list your address book.
White-list your Personal Address Book:
Initially, the automatic junk mail detection for incoming messages might not be very accurate and you should check your Junk folder to see if the email has been mistakenly detected as junk. To prevent this from happening in the future, you need to mark the email as not junk. Do this by right-clicking on our newsletter and choose "Mark -< As Not Junk".
Netscape Mail Web-Based Email has no filters and spam protection. Therefore, you can enjoy the email without doing anything further, because it will not be mistakenly filtered.
You will need to add to your Safe Senders list:
If the Junk E-Mail Filter accidentally catches the email, you can simply add to the Safe Senders list, and no future email from us will be inspected by the filter. The instructions are outlined above in our New Subscribers info above.
Sign into Webmail.
If you use a Web mail system or email application not listed above, the instructions for white-listing our address will depend on the specific email program you are using. If you access the help files, instruction manual or customer support, there should be instructions on how to do this.
In most cases, jut by adding the From address to your address book, safe list, white-list or contact list will be sufficient.
If the email is not getting to your inbox, then we suggest checking your spam folder, bulk folder or junk folder. If you find the email, then you will need to find a way to inform your mail application that it is not spam. Most likely the course of action is to select the email and click on the Not Spam or Not Junk button, if available. For more information about your mail application, please visit the help section that is associated with your mail application.